Shipping policy

Where we ship

We ship to street addresses in the contiguous United States (the 48 lower states and Washington, DC). We can't deliver to PO Boxes or APO/FPO/DPO military addresses. We also can't currently ship to Alaska, Hawaii, Puerto Rico or other US territories, and we don't ship outside the United States.

If an order comes in with a PO Box or military address, we'll contact you for a street address before it ships. If you can't give us one, we'll cancel the order and refund it in full.

Shipping cost

Standard shipping is free on every order.

How long it takes

Our watch boxes ship from our fulfillment partner's US warehouse.

Processing: 1–3 business days to prepare your order and hand it to the carrier.
Transit: 3–7 business days with a US carrier such as UPS, USPS or FedEx.
Total: about 4–10 business days from order to delivery.

Business days are Monday to Friday, excluding US federal holidays. These are estimates, not guarantees. Carrier delays happen, especially in December.

Tracking

You'll get an email with tracking details when your order ships. Tracking can take up to 24 hours to show its first scan.

Christmas 2026

Order by Tuesday, December 8, 2026 (11:59 pm Pacific Time) for delivery before Christmas within the contiguous US. This date already includes a small buffer for holiday carrier delays.
Orders placed December 9–13 will still ship, but they may arrive after Christmas.
Orders placed after December 13 will arrive after Christmas.

If your order is delayed

If we can't ship your order within the time stated above, we'll email you before that time passes. The email will tell you why it's delayed and give you a new shipping date, or tell you that we don't know yet.

You can cancel for a full refund by replying to that email. It's one step. If the new date is no more than 30 days after the original one and you don't reply, we'll take that as agreement to wait. If the delay is longer than 30 days, or we don't know when it will ship, we'll cancel your order and refund you in full by the original shipping date plus 30 days, unless you've told us you'd rather wait.

Refunds for cancelled orders go back to your original payment method within 5 business days.

Lost or late orders

tracking shows no movement for 10 business days
your order hasn't arrived within 15 business days of purchase.

We'll open an investigation with the carrier and keep you updated by email. These timeframes are when we start investigating, not a promise of a particular result.

For a parcel that never arrives in the contiguous US, we can refund or reship once it has been 45 days since the parcel left our fulfillment partner's US warehouse without arriving. The 45 days count from the warehouse ship date on your tracking, not from the day you ordered.

Marked as delivered but not received

We're sorry if this happens. It's stressful, especially with a gift. Parcels marked "delivered" often turn up within a day or two, so please first check:

around your property, including side doors, porches and mailrooms
with neighbors and household members
with your building's front desk or manager, if you have one
with the carrier, using the tracking number in your shipping email.

If it still hasn't arrived, contact us as soon as you can. Because tracking shows the parcel as delivered, a claim needs a non-delivery certificate from your local post office with an official seal. Tracking alone isn't enough. We'll explain how to get one and help where we can. Once we have that certificate, we'll refund or reship. Without it, any replacement or refund is at our discretion, as a goodwill gesture, and isn't guaranteed. We'll always look at each case fairly. This doesn't affect any rights you have under the consumer laws that apply to you.

Address accuracy

Please check your address at checkout. If a parcel can't be delivered or comes back because the address was entered incorrectly, contact us and we'll work out the options with you. We'll tell you about any reshipping cost before we charge it.

Orders with more than one item

Items in the same order may ship separately and arrive on different days. If they do, you'll get a tracking email for each parcel. If one parcel arrives and another doesn't, the lost or late order steps above apply to that parcel, counted from when that parcel left the warehouse.

Questions?

Email hello@oakandhush.com. A real person replies within 1 business day (Monday to Friday, US time).